Dear Patient:

Welcome to our Company.

As a provider of Home Medical Equipment we are committed to your health care needs.  Our staff of Respiratory Therapists will work with you to ensure you have the best respiratory equipment available to meet your needs in an environment that is safe for you and your family.  The comprehensive training you receive will maximize the effectiveness of the equipment you will be using.  Our Respiratory Therapists are available for consultation and education during the course of your stay with us. Our goal is to match your needs with the proper equipment that will allow you to continue your current activity level.

Our drivers, office staff and management will work to see that all aspects of the care and service you receive are handled in a professional and efficient manner.  You are encouraged to speak with them regarding any questions you have relative to your care.

In the event you are not satisfied with equipment, service, or have concerns about patient care and safety, we encourage you to contact our organization’s management. We will work diligently to resolve any issue you have in a timely manner.

If we are not able to satisfactorily resolve your issue, you may contact the State Department of Commerce and Consumer Affairs at 587-1234.  You may also contact Medicare at 1-800-633-4227.

If concerns are not resolved through the above steps, we encourage you to call the Joint Commission at 1-800-994-6610, or email them at complaint@jointcommission.org.

We look forward to making your experience with our Company a positive and productive one that will enhance your state of health.  We welcome suggestions that lead to improvement in our organizational policies and procedures.

Sincerely,

Nancy Mendoza, RRT

President/CEO